The dog cover I received was covered in dog hair and used. the cover looked new. It was in a bag, in a box and it’s still had a tag attached to it, but it had dog hair in multiple spots. I was in a pinch because I had to use the cover for a trip in two days, so I vacuumed it and used it, but it is nasty to open up a new product and have it used with dog hair on it this is my second cover from Boyt, The first one I loved used it, destroyed It, couldn’t wait to buy another one. i’ve been a lifelong customer and I’d like to give it five stars, but I have to give it one star because it was used and had dog hair on it.